FAQ

MonaCloud Help Center

Frequently Asked Questions

Find answers to common questions about MonaCloud VPS hosting, server resources, supported locations, provisioning, security, billing, and service policies. Use this FAQ to better understand our virtual private server services before choosing a plan.

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VPS Hosting Plans

Learn about MonaCloud virtual private server plans and their intended use cases.

What is VPS hosting?

A Virtual Private Server (VPS) is a virtualized server environment with allocated computing resources for running websites, applications, databases, development environments, and other compatible workloads. A VPS provides more control over the server environment than many shared hosting services, while customers remain responsible for managing their operating system and applications unless a separate management service is included.

What VPS hosting plans does MonaCloud offer?

MonaCloud lists several VPS hosting plans designed for different resource requirements:

  • Starter: 1 CPU core, 2 GB RAM, 25 GB SSD storage, 1 TB bandwidth, and 1 Gbps network speed.
  • Advanced: 1 CPU core, 16 GB RAM, 45 GB SSD storage, 3 TB bandwidth, and 3 Gbps network speed.
  • Plus: 4 CPU cores, 48 GB RAM, 180 GB SSD storage, 8 TB bandwidth, and 8 Gbps network speed.
  • Turbo: 6 CPU cores, 96 GB RAM, 400 GB SSD storage, 12 TB bandwidth, and 10 Gbps network speed.

Each listed plan includes one dedicated IPv4 address and free IPv6 support. Review the individual product page for the current price, available options, and applicable service terms.

Which VPS plan should I choose?

Choose a plan based on the CPU, memory, storage, and network capacity your workload needs. Consider your application's expected traffic, concurrent users, database size, background processes, and room for future growth. If you are unsure, estimate your resource usage and compare it with the specifications listed on each VPS product page.

Can I upgrade my VPS plan later?

Upgrade availability depends on the supported options, infrastructure capacity, and billing rules applicable to your service. Check the available account or product options before planning a migration. Do not assume that every upgrade can be completed without downtime or changes to your server configuration.

Are VPS resources dedicated to my server?

The listed plans specify their allocated CPU, RAM, storage, and bandwidth limits. The exact meaning of resource allocation, including CPU scheduling and network usage rules, is subject to the relevant product specification and service terms. Check the plan details for the precise resource commitments that apply.

Resources, IP Addresses & Locations

Understand server specifications, network resources, and available hosting regions.

Where are MonaCloud VPS servers located?

MonaCloud lists VPS hosting locations in Singapore, India, and Hong Kong. Availability may differ by plan or product. Review the relevant product page and available ordering options to confirm the location offered for your selected configuration.

How do I choose a VPS location?

Choose a location based on the geographic distribution of your users, network latency, application dependencies, data-handling requirements, and the availability of your preferred plan. Testing latency from your target audience's network can help you compare locations before deploying a production workload.

Does each VPS include a dedicated IPv4 address?

Each listed MonaCloud VPS plan includes one dedicated IPv4 address, subject to the applicable product specification and service terms. Additional addresses, if required, should be confirmed through the available product options.

Does MonaCloud support IPv6?

The listed VPS plans include free IPv6 support. IPv6 configuration and availability may depend on the service setup, operating system, and network configuration. Customers are responsible for configuring firewalls and application access controls appropriately.

What does the listed network speed mean?

The advertised Gbps figure represents the network speed specification shown for the plan. It should not be interpreted as a guarantee of continuous throughput to every destination. Actual performance can depend on network conditions, routing, destination capacity, workload behavior, and any applicable bandwidth or fair-use limits.

What happens when my bandwidth allocation is used?

Bandwidth allowances and any overage, throttling, suspension, or renewal rules are governed by the applicable product details and service terms. Review the terms for your selected plan rather than assuming a particular outcome when the listed allowance is reached.

Provisioning, Access & Server Management

Find out what to expect when ordering and operating a virtual private server.

How is a MonaCloud VPS delivered?

MonaCloud VPS services are digital services. After an order and any required payment or verification checks are completed, provisioning and access information are provided according to the applicable service process. Provisioning time may vary, and a specific activation timeframe should not be assumed unless it is expressly stated for your order.

For more information, review the Delivery Policy.

How do I access my VPS?

Access methods depend on the installed operating system and service configuration. Linux servers are commonly administered through SSH, while Windows servers may use Remote Desktop Protocol when included and configured. Use the access details provided for your service and follow secure authentication practices.

Do I get root or administrator access?

Administrative access depends on the operating system, deployment configuration, and product terms. Check the specifications for your selected VPS before ordering if root or administrator privileges are essential to your application.

Can I install my own software?

You may install compatible software that you are authorized to use, provided that your activities comply with the service specifications, applicable laws, and MonaCloud's Acceptable Use Policy. Software that compromises security, disrupts infrastructure, or facilitates prohibited activity is not permitted.

Does MonaCloud manage my operating system and applications?

Unless a managed service is expressly included in your purchase or separate agreement, you should expect to manage your operating system, software installation, updates, firewall, application configuration, and server security. Review the service description to confirm what administrative assistance, if any, is included.

Does MonaCloud provide automatic backups?

Do not assume that automatic or recoverable backups are included unless the selected service explicitly states so. Maintain independent backups of important files, databases, configuration files, and application data, and periodically verify that your recovery process works.

Can I reboot or reinstall my VPS?

Available management actions depend on the service configuration and tools provided with your VPS. Reinstallation or rebuilding may erase data and change server settings. Back up important information and confirm the consequences of an operation before proceeding.

Security, Acceptable Use & Performance

Best practices for running applications securely and responsibly on VPS infrastructure.

How can I secure my VPS?

Use strong credentials, update the operating system and installed software, restrict administrative access, configure a firewall, disable unnecessary services, and monitor server activity. Use SSH keys where appropriate, protect API credentials, and maintain independent backups. Security responsibilities for your applications and operating system generally remain with you unless your service agreement states otherwise.

What activities are prohibited on MonaCloud VPS?

Customers must not use their VPS for unlawful activity, phishing, malware distribution, unauthorized access, denial-of-service attacks, abusive spam, intellectual property infringement, or other prohibited conduct. You are also responsible for preventing authorized users from using your server to facilitate abuse.

Read the full Acceptable Use Policy for the applicable requirements.

Can I use a VPS for VPNs or proxy services?

VPN and proxy applications must comply with applicable laws, the service terms, and the Acceptable Use Policy. They must not be used to facilitate attacks, fraud, spam, unauthorized access, or other abusive activity. Review any service-specific restrictions before deploying these workloads.

Can I run cryptocurrency or CPU-intensive workloads?

Workloads that consume significant compute or network resources must remain compatible with your purchased plan and any service-specific restrictions. Do not assume that every mining, automation, or high-intensity workload is permitted. Check the relevant product terms and Acceptable Use Policy before deployment.

What happens if my VPS is compromised?

Investigate the incident promptly, secure exposed credentials, isolate affected applications where appropriate, review system logs, and remove unauthorized software. If the server generates abusive traffic or presents an active security risk, MonaCloud may take proportionate protective action under its service policies. Customers remain responsible for maintaining appropriate server security and backups.

Can MonaCloud suspend a VPS for abuse?

MonaCloud may restrict, suspend, or terminate a service when reasonably necessary to address policy violations, security threats, service disruption, or legal requirements. The action taken depends on the circumstances and applicable terms. See the Terms of Service and Acceptable Use Policy for further details.

Orders, Billing & Refunds

Understand product pricing, payment processing, cancellations, and refund terms.

Where can I find current VPS pricing?

Refer to the relevant MonaCloud product page for the current listed price, configuration, billing options, and any displayed promotion. Prices and offers may change. Confirm the final amount and billing period shown during checkout before completing an order.

When will my VPS be activated after payment?

Activation depends on payment confirmation, any necessary verification, resource availability, and the provisioning process for the selected service. Check the order status and delivery information associated with your purchase. No fixed activation time should be assumed unless it is expressly stated for that service.

See the Delivery Policy for more information.

Can I cancel my VPS subscription?

Cancellation options and the effective cancellation date depend on the applicable billing arrangement and service terms. Review the cancellation process before submitting a request, and retain any data you need before access to the service ends.

Refer to the Terms of Service and Refund Policy.

Does MonaCloud offer refunds?

Refund eligibility depends on the published Refund Policy, the circumstances of the order, and applicable law. A refund is not guaranteed for every purchase or cancellation. Review the policy before ordering to understand the applicable conditions and exclusions.

Read the Refund Policy for the complete terms.

What should I do if a payment or order appears incorrect?

Review your order confirmation, selected plan, billing period, and payment status. Keep relevant transaction and order details available when requesting assistance. Avoid sharing passwords, complete payment card details, or other unnecessary sensitive information.

Policies, Privacy & Copyright

Review the rules that govern your use of MonaCloud hosting services.

Where can I read MonaCloud's Terms of Service?

The Terms of Service explain the general conditions governing orders, access to services, customer responsibilities, suspension, termination, and other service-related matters. Review the terms applicable to your purchase before using the service.

How does MonaCloud handle personal information?

The Privacy Policy explains the categories of personal information that may be collected, how information may be used and shared, and the relevant privacy and security practices. Customers are also responsible for handling personal data within their own applications in accordance with applicable law.

How do I report copyright infringement?

Alleged copyright infringement can be reported through the process described in MonaCloud's DMCA Policy. Include sufficient information to identify the allegedly infringing material and explain the basis of the report. Submission of a report does not guarantee a particular outcome.

Where can I find the Delivery Policy?

The Delivery Policy describes the general process for digital service provisioning, delivery, access information, and potential delays. Actual provisioning depends on the order and applicable service conditions.

Where can I find the Acceptable Use Policy?

The Acceptable Use Policy outlines permitted and prohibited activities on MonaCloud VPS and network services, including restrictions related to abuse, security, unlawful activity, and infrastructure interference.

Can MonaCloud change its policies?

MonaCloud may update its published policies to reflect changes in services, operations, security practices, or legal requirements. Customers should review the applicable policy pages periodically and refer to the current terms relevant to their services.

Still Have Questions About VPS Hosting?

If you need help choosing a VPS plan, understanding service specifications, or clarifying a MonaCloud policy, our team can help you determine the appropriate next step.

Contact Support